Cancellations

We understand that plans sometimes change – we're here to help if you need to cancel your order.

Cancellation period

To cancel your order, please contact us within 24 hours of placing it at info@silkandash.co.uk. This will allow us to process your request before your order goes to fulfillment.

After 24 hours

If your order has already been processed or shipped, cancellation may no longer be possible. In this case, please be patient and use our standard returns policy once you receive your package.

Your satisfaction is very important to us. We are happy to support you through every step of your shopping journey.

Thank you for your trust.

Contact Information

Store name: Silk & Ash
Address: Rendementsweg 20 A, 3641SL, Mijdrecht, The Netherlands
Email us: info@silkandash.co.uk
Send us an SMS: +31 6 17309128

Opening Hours:
Monday - Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00

Prefer to contact us online?
Use our contact form — we typically respond within 24 hours.