Privacy Policy

Silk & Ash respects your privacy. Your email address and personal information are completely safe with us. We do not sell or rent any of your personal information (such as your email address, name, surname, or other details) to third parties without your consent. Any personal information you provide will be collected, stored, and used solely to personalize the content, services, and advertising we offer according to your preferences and interests.

Purchase of Goods

Payment:
If you purchase goods through Silk & Ash, you will be required to provide your credit card or other payment information. You represent and warrant to Silk & Ash that this information is accurate and that you have the legal right to use the payment instrument. You are responsible for all taxes associated with your purchase of goods through the Service.

Loss and Cancellation:
Ownership and risk of loss for all goods ordered by you pass to you upon delivery to the carrier. We reserve the right to cancel orders for goods for any reason.

Protection of Your Data

Silk & Ash is committed to protecting your privacy. We do not share our customer data with third parties. We use the information you provide to respond to your inquiries, customize future shopping experiences, improve our business, and communicate with you. Our goal is to personalize and continually improve your Silk & Ash shopping experience.

Please note that by using our website, you agree to this Privacy Policy ("Policy") and our Terms of Use ("Terms"). Any capitalized term used in this Policy will have the same meaning as defined in our Terms or elsewhere in this document.

Our Policy explains what information we collect on the website, how it is used and shared, and how we store that information. By using this website, you consent to this Policy. If you do not agree to the terms of this Policy, either in whole or in part, you should not use this website. Please note that this Policy applies only to information collected on the website and not to information collected through other means or from other sources.

Our policy ensures that all information you provide to us remains private and secure. Below, we provide details about the information you share with us, how it is used, and more importantly, how it is not used. We will never collect sensitive information about you without your express consent. The information we hold is accurate and up-to-date. You can review the information we hold about you by contacting us (this may incur an administration fee). If you find any inaccuracies, we will delete or correct them immediately.

Personal Identification Information – Collection of PII

We collect personally identifiable information ("PII") that you voluntarily provide during registration or in response to specific information requests presented to you.

We may also collect your Internet Protocol (IP) address to help diagnose problems with our server and administer this site. An IP address is a number assigned to your computer when you use the internet. Your IP address may also be used to identify you during a given session and to gather broad demographic information.

When you use the website, we may ask for your email address. To purchase coupons, you will be asked to provide some or all of the following personal information: name, address, email address, date of birth, telephone number, and payment information such as credit card details.

Use and Sharing of PII

All personal data is stored in accordance with the Data Protection Act 1998 and other applicable privacy laws.

We use your personal information to provide you with information about Silk & Ash, offer services to you, and advertise Silk & Ash. Our policy is not to sell or share your PII with third parties (outside of our affiliated companies) unless we are required to do so for fraud prevention and detection purposes. We will never sell or rent your personal information to third parties for marketing or commercial purposes without your consent.

However, we may share your personal data with our agents and subcontractors to assist us in any of our uses of your data in accordance with this Policy. For example, we may use third parties for marketing, customer service support, or to process payments.

We also reserve the right to disclose PII to:
(a) comply with applicable legal provisions;
(b) respond to requests from government authorities (or legal, state, semi-state, or local authorities, or internet security agencies);
(c) comply with valid legal proceedings;
(d) protect our rights or property, this website, and/or other users of this website.

Cookies

We use "cookies," a technology that stores data on your computer through your browser. Many websites use cookies because they help website owners perform useful tasks, such as knowing whether a computer has visited a website before. You can usually adjust your browser settings to prevent cookies, but if you do so, some services (and the website) may not function properly. The information stored in cookies is used to identify you, enabling us to effectively manage the service and track visitor behavior patterns.

Additionally, as part of the advertising served on this site (if available), third-party advertisers or ad services may place or recognize a unique cookie on your browser. The use of cookies by such advertisers or third-party ad services is governed by their own privacy policies, not this Policy.

Emails

We may send you emails for the following purposes:

  • As part of the service, e.g., sending emails after registration to provide you with account details;

  • As reminders of the services offered (especially if you haven't used them for a while);

  • To send you requested information or coupons;

  • In the form of a newsletter;

  • As marketing emails;

  • To offer you related Silk & Ash services.

You will always have the option to unsubscribe from future marketing emails.

Security and Storage

Personal data we hold is retained on our systems in accordance with our internal security policies and the law. We retain data for a maximum of three years after its last access or use by us.

Changes in Policy

Please note that this Policy forms part of the Website's Terms of Use and is part of the agreement between you and us. We may change this Policy from time to time at our discretion. All changes to this Policy will be effective immediately upon posting the updated Policy on the Website.

Silk & Ash's Property Rights

Content, software, and trademarks: You may use the Silk & Ash service only for the purpose of transacting business with Silk & Ash. You may not use automated technology to collect, process, or obtain information from the Silk & Ash website in an unauthorized manner.

Contact Information

Store name: Silk & Ash
Address: Rendementsweg 20 A, 3641SL, Mijdrecht, The Netherlands
Email us: info@silkandash.co.uk
Send us an SMS: +31 6 17309128

Opening Hours:
Monday - Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00

Prefer to contact us online?
Use our contact form — we typically respond within 24 hours.