Terms of Service

This website is operated by Silk & Ash. Throughout the site, the terms "we," "us," and "our" refer to Silk & Ash. Silk & Ash offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated below.

By using our website and/or making a purchase, you are participating in our "Service" and agreeing to be bound by the following General Terms of Use ("Terms of Use", "Terms"), including those additional General Terms and Conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the site, including, but not limited to, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to the terms of this agreement, you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools added to the current store are also subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change, or replace portions of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to regularly check this page for any changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS AND CONDITIONS

You agree to these Terms of Use by representing that you are of legal age in the country where you reside, or that you are of legal age in your country of residence and you consent to allowing any of your minor dependents to use this website.
You may not use our products for any illegal or unauthorized purpose, nor may you use the service in any way that violates any laws in your jurisdiction (including but not limited to copyright laws).
You may not transmit viruses or other malicious code.
Violation of any of these Terms will result in immediate termination of your access to the service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service at any time for any reason.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of networks or connecting devices. Credit card information is always encrypted during transmission over networks.
You agree that you will not reproduce, duplicate, sell, copy, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission.
The headings used in this agreement are for convenience only and will not limit or otherwise affect these terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information on this website is incorrect, incomplete, or out of date. The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this website is at your own risk.
The website may contain some historical information. Historical information is necessarily out of date and is provided for informational purposes only. We reserve the right to change the content of this website at any time, but we have no obligation to update the information on our website. You agree that it is your responsibility to monitor changes to our website.

SECTION 4 – SERVICE AND PRICE CHANGES

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Some products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our returns policy.
We strive to accurately represent the colors and images of our products that appear in the store. However, we cannot guarantee that your monitor's display of colors will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to certain persons, geographic regions, or jurisdictions. We may exercise this right in any case. We reserve the right to limit the quantities of products or services we offer. All product descriptions or product prices are subject to change at any time, without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Offers for products or services on this website are void where prohibited.
We do not guarantee that the quality of any products, services, information, or other materials purchased or received by you will meet your expectations, or that any errors in the service will be corrected.

SECTION 6 – ACCURACY OF PAYMENT AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place. We may, in our sole discretion, limit or cancel quantities per person, per household, or per order. These limits may apply to orders placed by the same user account, the same credit card, and/or orders that share the same billing and/or shipping address. In the event that we change or cancel an order, we will attempt to notify you by contacting the email address and/or invoice/shipping address/phone number provided at the time of ordering. We reserve the right to limit or prohibit orders that, in our sole discretion, originate from dealers, retailers, or distributors.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools which are not monitored, controlled, or in any way influenced by us.
You agree that we provide access to such tools 'as is' and 'as available' without any warranties, representations or conditions of any kind, and without endorsement. We will not be liable for any damages arising from your use of optional third-party tools.
Any use of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with the terms on which tools are provided by the relevant provider(s).

SECTION 8 – LINKS TO THIRD PARTY SITES

Some content, products, and services available through our service may include materials from third parties.
Links to third-party sites on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these sites, and we assume no liability for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any damages or losses related to the purchase or use of goods, services, resources, content, or other transactions conducted in connection with third-party sites. Please review the third-party's policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, OPINIONS AND OTHER SUBMISSIONS

If you send us certain specific submissions (for example contests) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may use those comments in any way, including but not limited to editing, copying, publishing, distributing, translating and using them in any medium, at any time, without restriction.
We are under no obligation to (1) treat any comments as confidential; (2) pay any compensation for any comments; or (3) respond to any comments.
We have the right, but have no obligation, to monitor, edit or remove any content that we consider in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise harmful or that violates any intellectual property rights or these terms of use.

You agree that your comments will not violate the right of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary right. You further agree that your comments will not contain defamatory, unlawful, abusive, or obscene material, or contain any computer virus or other malware that could damage the operation of the Service or any related website. You will not use a false email address, pretend to be someone other than yourself, or mislead us or third-parties as to the origin of any comments. You are fully responsible for all comments you make and their accuracy. We are not responsible for any comments posted by you or anyone else.

SECTION 10 – PERSONAL DATA

Your submission of personal information in the store is subject to our Privacy Policy. We collect, store, and process your personal data in accordance with applicable privacy laws. By using our website and services, you consent to the collection and use of your personal data as outlined in our Privacy Policy.

Please ensure that the personal information you provide is accurate and up to date. You have the right to access, correct, or delete your personal data by contacting us directly. For more detailed information on how we handle your personal data, please refer to our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, fulfillment times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time, without prior notice (even after you have submitted your order).
We make no commitment to update, amend, or clarify information in the Service or on any related website, including but not limited to pricing information, unless required by law. Any specified update or refresh date in the Service or on any related website should not be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USE

In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the Site or its Content:
(a) for any unlawful purpose;
(b) to solicit others to engage in or participate in any unlawful activities;
(c) to violate any international, national, state, provincial or local laws, rules or regulations;
(d) to infringe our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, violate, defame, slander, degrade, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability;
(f) to transmit false or misleading information;
(g) to transmit viruses or other types of malicious code that may in any way affect the functionality or operation of the Service or any related website, other websites, or the Internet;
(h) to collect or track personal information about others;
(i) to spam, phish, pharm, pretext, spider, scan, or harvest data;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services available through the service are provided (unless otherwise expressly stated) 'as is' and 'as available' without any warranties, representations, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Silk and Ash and our parent, subsidiaries, partners, officers, directors, agents, contractors, licensors, suppliers, subcontractors, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Use or any document incorporated by them, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall be enforced to the fullest extent permissible under applicable law, and the unenforceable portion shall be severed from the remainder of these Terms of Use, and the validity and enforceability of any other remaining provisions shall not be affected.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties that arose prior to the termination date will survive the termination of this agreement for all purposes.
These Terms of Use are effective until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our website.
If, in our sole discretion, you fail to comply with any provision of these Terms of Use, or we suspect that you have failed to comply with any provision of these Terms of Use, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Use will not constitute a waiver of such right or provision.
These Terms of Use and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).
Any ambiguities in the interpretation of these Terms of Use shall not be construed in favor of the party drafting them.

SECTION 18 – GOVERNING LAW

These General Terms of Use are governed by the laws of the United Kingdom. Any disputes arising from or relating to these terms will be resolved by the courts of the United Kingdom.

SECTION 19 – CHANGES TO TERMS OF USE

You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change, or replace these Terms of Use at our discretion by posting updates and changes to our website. It is your responsibility to regularly check our website for changes. Your continued use of our website or services following the posting of changes to these Terms of Use means you accept those changes.

SECTION 20 – CONTACT DETAILS

Questions regarding the terms of use should be directed to the following email address: info@silkandash.co.uk

Contact details:
Store name: Silk & Ash
Email: info@silkandash.co.uk
Send us an SMS: +31 6 17309128

Opening Hours:
Monday - Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00

Prefer to contact us online?
Use our contact form — we typically respond within 24 hours.